Wi-Fi For Healthcare

The Super WiFi Dr is in!

A South East Queensland Regional Hospital is a well-known institution in the area providing acute care for the region.

The Hospital has grown exponentially since starting operation, opening with 42 beds and more than tripling this number throughout their years in operation.  The building is situated across a 5 acre site which lends itself to future growth.

The hospital is committed to the community and its health needs. To this end they are continually improving and upgrading their facilities to ensure the highest level of care is available for its patients. As part of their continual improvement they had the foresight to invest in communications to support new medical technologies and process improvement.

Business Needs

With their emphasis on continuous improvement, it was clear that the legacy Wi-Fi system needed an upgrade.  The current system was outdated and was not coping with existing requirements nor could it support the expected growth of the Hospital with the expected medical technological advances.

The hospital ICT Department contacted local Communications expert RDH Integration Services who specialise in providing business communications and asked them to provide a solution to support their next phase of growth.

In the initial stages, RDH were brought in alongside a competitor; both went onsite for an initial consultation and site survey.  Both parties provided a quote and RDH Integration was able to supply heat maps comparing the predictive coverage of their proposed Wi-Fi solution in comparison to that of their competitor.

The predictive survey maps clearly showed that the RDH solution utilising Altai Super WiFi would not only outperform the competing brand in terms of coverage, but required around half the number of access points, resulting in a more economical solution for the Hospital.

Images: Predictive survey maps showing competitor coverage comparison

Wifi for healthcare
Altai AP Count Level 1 = 20
Altai AP Coverage map 1 floor; AP = 20
Altai AP Coverage map Level 1; AP Count = 20
Competitor Coverage Level 1, AP Count = 32
Competitor Coverage Map Level 1, AP Count = 32

 

 

 

Product/s Used

  • 32 x A3c Access Points (over 3 floors, compared with a competitor count of 65)

The Altai A3c Dual-band Access Point is designed to provide the highest speed 2.4 and 5 GHz dual-band dual-concurrent access coverage specifically for indoor areas.

The A3c has both a 2.4 GHz (3×3:3 802.11b/g/n) radio and a high capacity 5 GHz (3×3:3 802.11a/n/ac) radio which can be operated at the same time for 2.4 and 5 GHz dual-band dual-concurrent access coverage. The dual-band operation not only provides the highest capacity up to 1.75 Gbps but also performs better in the less interfered 5 GHz frequency band. The ceiling-mounted design of A3c can be installed exactly on the ceiling where the capacity is required.

  • AltaiCare cloud based, zero configuration for secure AP management

Designed for simplicity and ease of use, AltaiCare is a cloud-based network management solution to provide a simple, secure and cost-effective way for WISPs and enterprises to manage their WiFi networks.

By using the Altaicare cloud platform, the Wireless Access Points were able to distinguish which channels were available for channel separation.

  • Zero configuration allows a non-technical person to simply unpack and plug APs to WiFi network; the APs will automatically get configuration and firmware from AltaiCare
  • Owing to AltaiCare’s local breakout architecture and CAPWAP protocol, management data that goes to the cloud is securely encrypted in SSL, while data and control traffic stays local
  • Allows IT managers of enterprises to quickly set up secure access for their internal network, as well as provide hotspots to accommodate guest access
  • Pay-as-you-grow subscription model of AltaiCare results in lower OPEX
  • AltaiCare’s location-aware advertising services enables additional revenue from advertising

Install Process

Within a very short time after getting the go ahead to proceed, RDH had completed the install, taking less than a week to have it up and running, minimising any disruption to the running of the Hospital. The solution has the ability to grow as the hospital building and their requirements grow.

Although there was double the amount of Wireless Access Points originally, with double the amount of data outlets already installed, the coverage of the A3 Wireless Access Points meant that some additional cabling had to be installed in new locations. RDH was able to relocate and re-purpose multiple outlets and provide coverage in new locations that had never had coverage before.

Working with Powertec allowed RDH to provide the hospital with maximum wireless coverage, and a seamless change over. RDH was able to run both the existing and new installations simultaneously with no adverse affect to any patients or doctors.

Contact Us Today about your own Healthcare Wi-Fi or Indoor Wi-Fi Options

For more information on indoor or outdoor Wi-Fi solutions throughout the Queensland area, you can contact Rowyn from RDH Integration Services by email:  [email protected]

Powertec have access to a number of installers across Australia who specialise in planning and installation in hostile environments like hospitals and warehouses. For a referral to a local expert on mobile and Wi-Fi solutions in your area, please contact us at Powertec on 07 5577 0500 or [email protected]

WiFi for Healthcare

WiFi for Healthcare

Healthcare Wi-Fi

 

 

 

 

 


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Outdoor Wireless Network Solution for Tourist Spots

Overview

The Maldives sits in the Indian Ocean comprising of 26 round atolls made up of more than 1,000 coral islands.  Known for its beaches, it’s a popular place for holidays for those who want to relax and explore the lagoons.

The Problem

While tourists are keen to embrace nature and sit back and destress, they still want to stay connected.  To satisfy the needs of modern day voyagers, the largest telecommunication service provider in Maldives, Dhiraagu, was tasked with the initiative to provide Wi-Fi service across a variety of different tourist spots.

Given that Maldives is one of the world’s most dispersed countries, and most of the tourist attractions are widely open outdoor areas such as beaches, parks and piers, which have very limited sites to set up access points, this task couldn’t be handled by many brand name Wi-Fi suppliers in a cost-effective manner.

The Solution for Outdoor Wireless Networks

In response to Dhiraagu’s appeal, Altai offered Super Wi-Fi solution with Altai patented smart antenna which can support an outdoor Wi-Fi coverage as far as 1.7 km. This long-range coverage allows the project to equip significantly less APs than other competitors’ proposals, suitable for installation in outdoor open areas. The reduced amount of APs also led to a simpler but quicker deployment process and lowered the CAPEX as well as OPEX. Coverage for Altai products typically can provide up to 90% few installation sites for the same coverage area.

The telecom company was amazed by Altai’s unique Wi-Fi technologies and satisfied with the budget.  As a result of a successful installation, more and more locations in Maldives are now being installed with Altai’s APs.

The Product – Altai A8n: Super WiFi Base Station 802.11n Flexible Large Area Outdoor WiFi

The world’s leading 802.11n WiFi outdoor access point optimised for maximum coverage and highest throughput from a  minimum number of installation sites. The Altai A8n has been designed to provide industry best coverage and capacity without complicated networking protocols or the need for a high density of transmitters.

The A8n is a multi-radio base station utilising 8×8 MIMO smart antenna technologies and a patented signal processing algorithm  to provide the industry’s best coverage per base station, especially in non-line-of sight (NLOS) environments. The multiple  antennas of the A8n can be configured to provide coverage that is optimised for area, pattern and elevation. The multi-beam  antennas of the A8n is designed to provide up to 3 times the range and 10 times the per site coverage as standard access point. Accordingly, up to 90% fewer installation sites for the same coverage area.

a8i

Contact Us Today about Your Outdoor Wireless Network Options

For more information on mobile and wi-fi solutions throughout Australia please contact Powertec.  We have access to a number of installers across Australia who specialise in planning and installation outdoor wireless Networks. For a referral to a local expert on mobile and Wi-Fi solutions in your area, please contact us on 07 5577 0500 or [email protected]


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Upgrading Wi-Fi in World Class Resort

Upgrading Wi-Fi in a Worldclass Resort

Overview

Often called ‘heaven’ the 5 star Philea Resort & Spa in Melaka, Malaysia lies within an idyllic forest setting amongst waterfalls and nature providing peace and tranquility for guests.  Unfortunately the thick forest put its own limitations on the outdated Wi-Fi set-up throughout the resort to the point that the business owners needed to review upgrading Wi-Fi.

Challenge

The existing network in this log resort in Malaysia needed an upgrade to provide full coverage both indoors and outdoors.  Outdoor villas spread throughout the rolling hills and lush green forest – all needing to be connected.

Altai was chosen specifically because it was one of the few solutions with the capability to penetrate thick forest, and provide less installation sites due to its superior coverage.

Result

The resort is now fully covered by the Wi-Fi network for both indoors and outdoor areas.

Altai A2C Indoor Access Points Available

Economical Altai A2c Indoor Access Points are Now Available

The Altai A2c dual-band 2×2 802.11ac access point is designed to meet the indoor wireless connectivity requirements for enterprise markets such as offices, schools, retail stores, hotspot service providers etc. To meet the challenges of today’s Wi-Fi networks, the Altai A2c offers several powerful features:

  • Altai’s interference mitigation algorithm offers optimal capacity and interference rejection
  • AirFi which enhances the capacity of the A2c by optimising client’s throughput based on their signal strength and traffic
  • Altai’s smart band steering and load balancing technologies allow the A2c to effectively utilise both the 2.4GHz and 5GHz spectrums for supporting a large number of bandwidth hungry applications

The economical Altai A2c, together with the controller-less cloud-based A2c_indoor access pointsAltaiCare and its pay-as-you-grow subscription model supports a wide range of applications such as social login, advertisement engine, detailed login statistics, hotspot authentication, guest access, firewall, and intrusion detection.  These features allow either enterprises to set up their private networks easily, or WISPs to quickly deploy and monetise hotspot services.

Download the Altai A2c Information sheet HERE – Altai A2c Catalog (Eng) 160810

“Nowadays, deploying digital technology is a must for every company that wants to stay competitive, however, not many companies have the expertise and budget for upgrading their existing facilities,” said Dr. Raymond Leung, CEO of Altai Technologies. “With our new A2c hotspot solution, Altai is enabling service providers to quickly set up their Wi-Fi networks for IoT applications.  In conjunction with our functionality and feature rich AltaiCare platform, our new hotspot solution allows enterprises to manage their Wi-Fi networks and collect visitor information easily and economically for big data analytics. Enterprises can also opt for off- or on-premises AltaiCare versions, depending on their business requirements.”

The Altai Super WiFi Solutions deliver best of class performance and a highly reliable Wi-Fi experience. With Altai’s smart Wi-Fi technologies, including superior RF and filter design, as well as a software-based interference mitigation and RF optimisation suite, the Altai A2c provides up to 50% larger coverage and therefore minimises the number of access points required for any Wi-Fi network, resulting in lower total cost of ownership.

The Altai Super WiFi Solution has been proven in many different applications, helping service providers with an increasing number of mobile users and interference to solve the capacity and coverage challenges in a cost-effective way.

Indoor access points

Hotel Wi-Fi Parking Management System

It is always the commitment of a hotel to provide its guests with high quality services. The Four Points by Sheraton in Puchong, Malaysia always strives to enhance total customer satisfaction and one of its projects was to improve the parking ticket verification system.

The Challenge

– Lack of Ethernet ports in the hotel lobby and event floor
– Very short deployment time
– Limited sites for installation (without complicated wiring and renovation work)

Overview – Hotel Wi-Fi Parking Solution

The hotel guests normally need to verify their parking tickets at the reception counter to enjoy free parking before they drive away from the car park. However, the queue time is very long at the counter during peak hours (such as check-in/out time) or whenever there is an event held in the hotel.

Therefore, the hotel appointed a local Altai solutions provider to design and build a total solution to shorten the parking ticket verification time. Since the hotel lobby is lacking Ethernet ports, in order to minimise the wiring and renovation work it was decided to deploy a total wireless solution.

Connecting the main ticket machine at the hotel together with the reception counter and event floor, the Wi-Fi network allows guests to verify their parking tickets anywhere in the lobby or event floor via a handheld verification terminal. The new solution has significantly improved the parking ticket verification procedure.

The Solutionhotel wi-fi parking

There are four Altai C1n’s used to interconnect the hotel wi-fi parking ticket verification system. One C1n in AP mode is installed on the top of main ticketing machine at the hotel to connect with another two C1n’s installed at the reception counter and the event floor. Owing to the size of the hotel lobby, an additional C1n is installed in the reception counter as a CPE to extend the WiFi signal to provide full network coverage. As the solution did not require complicated wiring nor renovation work, the installation was completed in only two days.

The Result

The main ticketing machine, hotel lobby, reception counter and event floor are now connected with a Altai Super WiFi network. This new wireless solution provides higher flexibility to both hotel guests and staff. Instead of queuing up at the reception counter, hotel guests can verify their parking tickets through any hotel staff via handheld verification terminals and then go direct to the car park. It has significantly enhanced the overall efficiency and improved the service quality of the hotel.

hotel wi-fi parking

Long Range Wi-Fi Networks – NSW Recreation Centres

Business Profile

The motto of the NSW Government Office of Sport and Recreation is “More People, More Active, More Often” ….and now they can add “More Wi-Fi” to this slogan.

long range wi-fi

The Sport and Recreation Department has 11 Centres across NSW, set in the most beautiful scenic river, beach, bush or alpine locations. Visitors can choose from the serene beauty of the Hawkesbury River and Lake Macquarie, to the relaxed banks of Lake Ainsworth, the snow country of Jindabyne and pastoral serenity of Borambola, Lake Burrendong and Lake Keepit. Each Centre offers a variety of activities and programs that take advantage of the unique features of their location and facilities.

Recently the NSW Department of Sport and Recreation decided to completely review their communication systems for sporting/recreation facilities across NSW; some of the sites had basic Wi-Fi giving limited site coverage but in general the existing set-up didn’t cover the requirements of guests or staff.

Business Needs

The planning and install was undertaken by Advanced Communications Riverina with Stephen Hood as the lead contact. Their brief from the client was to update the existing system to achieve full site coverage, including long range Wi-Fi networks, monitor data usage, collect data plus set up a separate corporate network separate from both the visitor and guest networks.

This was a big project with the following sites planned to be updated – and all connecting – with one of the first sites being Sydney Academy in Narrabeen:

  • Berry
  • Borambola
  • Jindabyne
  • Lake Ainsworth
  • Myuna Bay
  • Point Wolstoncroft
  • Sydney Academy
  • Sydney International Regatta Centre
  • Sydney International Equestrian Centre
  • Sydney International Shooting Centre
  • Sport House

The Challenges

  • Large size and long range Wi-Fi requirements of the sites; coverage numbers for Wi-Fi use ranged from 250 people per site through to over 1000 at some of the Olympic Venues.
  • Foliage/trees limiting RF transmission
  • Sarking (building felt fixed over the rafters of a roof underneath tiles of slate) was discovered wrapped around the walls in the building. This is normally just found underneath roof tiles but results in reflecting RF signal away from the buildings.
  • Large concrete buildings with bunkers (shooting centre)

The Process and Solution

To manage this large project there were a number of steps needing to be done for each site with the first site being Sydney Academy of Sport in Narabeen.  This site was used as the template for moving forward though there were specific challenges to each that needed to be addressed:

Basic steps undertaken for the project included:

  • Full consult with the client to understand their networking requirements particularly how they wanted the corporate and guest visitor networks to run.
  • On-site survey to determine potential challenges for the outdoor Wi-Fi, the best locations and the equipment needing to be used
  • Off-site mapping to determine the best coverage area and planning for the challenges
  • Careful integration and testing of VLANS on site.
  • Design of public Wi-Fi splash pages for each site, ensuring terms & conditions of client were met.

Network Management Solution

Outdoor Wi-Fi

The AltaiCare cloud management system was deployed to provide network management and differing levels of Authentication for Wi-Fi users.

  • SSID 1 for general public access internet usage, with monitored bandwidth, data allowance and secure internet access for groups of users.
  • SSID 2 was for administrative purposes with a suppressed SSID. Other users will not be able to discover this network and it is the only one that allows access to business equipment utilised by staff. It was routed via the pre-existing Corporate Network
  • SSID 3 was the management VLAN for the wireless backhaul, AP and network management.
SSID VLAN Traffic Priority Authentification Encryption Bandwidth Control
1 102 Normal Captive Portal (and optional MAC address) Open Multiple Preset Accounts for Bandwidth and Data Allowances
2 101 Normal WPA2-PSK AES Corporate Users Via Citrix
3 1 Normal WPA2-PSK AES No Bandwidth Control

AltaiCare Data Management was set up and run as a test at the Narabeen site to finalise management requirements before being rolled out to the remaining sites.

Product/s Used

A8n Base Station – The A8n belongs to the A8 series which is the world’s leading 802.11n Wi-Fi outdoor access point optimised for maximum coverage and highest throughput from a minimum number of installation sites. This model has 5 GHz radio upgraded to 802.11a/n/ac standards.

 “The true beauty of the Altai products is their performance in the outdoor environment.”

With the client utilising the world’s leading A8n base station, they received the following benefits:long range wi-fi

  • 8 antenna ports for 4 dual-slant sector antennas, providing flexible 90° to 360° coverage
  • 8×8 MIMO combined with Altai’s proprietary smart antenna technology for the best available uniform large-area coverage
  • The multiple antennas of A8n series can be configured to provide coverage that is optimised for area, pattern and elevation
  • Provides up to 3 times the range and 10 times the area of coverage as compared to standard access points
  • 50 cm co-location with 3G/4G cell sites on a single-pole
  • Up to 300 Mbps (access) plus 867 Mbps (access/backhaul for ac model) /300 Mbps (access/backhaul for n model) capacity per base station
  • Extended reach, with up to a 30 km backhaul range
  • Fast and simple installation using a single-pole mount for radios and antennas
  • Altai’s AirFi technology for higher capacity and efficiency per WiFi channel

AltaiCare Cloud Network Management Services – The system monitors data usage/limits and the offsite management of all the access points.

  • Zero configuration allows a non-technical person to simply unpack and plug APs to WiFi network; the APs will automaticallyAltaiCare Logo_long range wifi configure
  • Owing to AltaiCare’s local breakout architecture and CAPWAP protocol, management data that goes to the cloud is securely encrypted in SSL, while data and control traffic stays local
  • Allows IT managers of enterprises to quickly set up secure access for their internal network, as well as provide hotspots to accommodate guest access
  • Pay-as-you-grow subscription model of AltaiCare results in lower OPEX
  • AltaiCare’s location-aware advertising services enables additional revenue from advertising

Install

Install was undertaken and took 1 week for the first site.  Sites following were each different depending on how large they were.

Business Benefits

As you would expect from Altai Super Wi-Fi products, the coverage was exceptional and the end result is a happy client.

The coverage is fantastic with the Altai units and the penetration is excellent. Ease of management of the splash page for the end user is very simple.

Stephen Hood, Advanced Communications Riverina

 

Contact Us Today about your Long Range Wi-Fi Options

This Wi-Fi Installation was undertaken by Advanced Communications Riverina who specialise in business communications via PABX, telephone systems and Wi-Fi.   They service the larger regional NSW area and are based in Wagga Wagga.

For more information on this install you can contact  Stephen Hood, Unified Communications Sales Adviser directly on [email protected] or call 02 6922 2222.

Powertec have access to a number of installers across Australia who specialise in large area, high traffic outdoor Wi-Fi. For a referral to a local expert on mobile and wi-fi solutions in your area, please contact us at Powertec on 07 5577 0500 or [email protected]


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Wi-Fi Deployment in Underserviced Area

Wi-Fi Deployment in an Underserviced Wi-Fi Area

Cost Effective Solution for Wi-Fi Hotspots

This case study has particular relevance to many parts of Australia currently also experiencing underserviced Wi-Fi areas.

Application:  Free WiFi hotspots for local residents in under-serviced wi-fi areas

Products used: Altai A8-Ein, A2-Ei, A2, A2e, C1n and AltaiCare

Result: The Altai Super WiFi hotspots covers a total of 225 areas such as government buildings, schools, taxi ranks, clinics, police stations, internet cafes etc. At peak hours, there are over a thousand of simultaneous users with an average speed of 15Mbps per user.

Deployment Location: Dr. Kenneth Kaunda District Municipality, South Africa

In South Africa, the lack of affordable, reliable, high speed broadband access has negatively impacted the country’s development. The high cost of communication has constrained investment in South Africa as a regional business hub.

To improve the broadband penetration of the country, South Africa Connect, a national broadband policy, has been implemented.

Telecommunication Holdings (Pty) Ltd (“Galela”) offers internet connection services in underserviced wi-fi areas of South Africa including townships and rural areas. Galela has successfully deployed a WiFi hotspot network in one of the large District Municipalities in South Africa, Dr. Kenneth Kaunda District Municipality (“Dr.KKDM”).

An Altai Super WiFi solution was chosen for the network deployment as it requires fewer base stations and access points persquare kilometre. Altai Super Wifi Solution uses a patented long range technology. This technology significantly lowers the total project cost and shortens the deployment time.

The WiFi service in Dr.KKDM was launched in February of 2016; it provides free internet connectivity to local residents. The rollout is part of the South Africa Connect program to provide fast, reliable and secure internet to all citizens.

Phase two of this program will cover all the provinces in the north-western part of South Africa; it is targeted to be completed by the second quarter of 2016.

The Challenge

  • Large area coverage with many WiFi hotspots scattered around the district
  • A large number of simultaneous users
  • Lack of Ethernet backbone

The Solution

Owing to the huge coverage area and high user capacity, Altai A8-Ein and A2-Ei are deployed on the rooftops of various buildings to provide WiFi access while C1n’s are used as CPE’s to extend the WiFi coverage. In some areas such as internet café s, schools and clinics, A2 and C1n are used to provide small area wireless networks.AltaiCare Logo_High Resolution

The operator used AltaiCare; a cloud-based network management solution that manages the WiFi network and configuration, due to many base stations and access points installed in different locations. This helps the service operator to manage the network more efficiently.

The Result

There are 225 WiFi hotspots in the city of Tlokwe located in the Dr. KKDM. The WiFi hotspots are deployed mostly in underserved areas such as townships and settlements. At peak hours, there are over a thousand simultaneous users with an average speed of over 15Mbps per user. The local residents can now enjoy 24×7 seamless WiFi services for free.

Accommodation Park Wifi Case Study

The mining company currently using the site for its FIFO workers noticed that the moral of the workers had increased greatly after the Park WiFi installation due to staff ability to maintain communications with family and friends back home.

Business Profile

The town of Wandoan is situated midway between Brisbane (389kms south east) and Rockhampton (376km North East).  Not a big town, at the 2011 census, Wandoan had a population of 665.  One notable Australian who grew up in the town is Australian, Queensland and Brisbane rugby league captain Darren Lockyer.

The town’s economy is traditionally (since 1853) based on agriculture, including wheat and cattle with mining for coal and gas, growing industries.

The Wandoan Accommodation Park, is just off the Leichhardt Highway on a very popular inland route north heading towards tropical Queensland.  The 3.5 acre landscaped Park caters for caravans and camping but also provides 3 to 4 star cabins, suites and apartments for those who prefer to maintain their standards whilst getting back to nature.

Business Needspark wifi

With the rise of mining in the area, the Wandoan Accommodation Park has of late been used to house mining staff while they work on site on a fly in, fly out basis.

It is usual for a fly in, fly out job to involve longer shifts with little recreation facilities available to staff. However to attract and retain staff, accommodation facilities now need to ensure there are improved after hours facilities available.  By and large, Wandoan Accommodation Park provided an excellent base for staff with a pool, restaurant, BBQ’s and more available to while away the hours while working and away from their homes and families.  The one area the Park did not excel in was provision of Park WiFi services.

Due to the construction of the accommodation the buildings (dongas), signal penetration with traditional access points was intermittent at best which lead to poor user experience.

Business Solution Park WiFi

After site visit and review by telecommunications expert Daniel Davis from Darktime Computer Services, coverage plans were produced and once agreed upon, install was undertaken.

park wifi

Product/s Used

2 x A2Ei – 2.4GHz used for client access and 5GHz used for back haul. The Altai A2-Ei WiFi Dual-band Access Point is designed to be used in Altai Super WiFi systems to provide 2.4 and 5 GHz dual-band dual-concurrent access coverage for both outdoor and indoor areas, and to increase system capacity, extend coverage, fill-in areas of low or blocked signals caused by obstructions. It is capable of providing the highest possible data throughput and capacity that the 802.11n standards can offer.

14 x C1n – In back to back mode complementing Altai’s super Wi-Fi base station coverage solution are the C1n high-performance CPEs, which employ a patented smart-signal processing algorithm and an antenna designed to increase Wi-Fi signal strength (transmission and reception) as well as the client’s throughput.

AltaiCare – AltaiCare is a cloud-based network management and service control software system. It is designed for fast and cost saving service provisioning, as well as location-aware content management and big data analytics to help defining sales and marketing strategies based on customer behaviour.

Darktime Computer Services use the system for managing and monitoring the health of the network. Due to the site being a couple of hours away from their offices AltaiCare assists by providing real time vision and reporting. AltaiCare is used by the site owner to manage and control client access, bandwidth and data allowances. Prepaid, subscription and WPA-PSK access provides multiple levels of access to users and site management.

Darktime Computer Services received calls from the park owner commenting on how painless the 2 day installation had been.

Contact Us Today about your Wi-Fi Options

The Wandoan Accommodation Park Wi-Fi was installed by Darktime Computer Services.  Darktime are Wi-Fi, Computer and mobile coverage experts.  They service the Western and Darling Downs Region of Queensland including Chinchilla, Dalby and Condamine.  For more information on this install you can contact Principal Daniel directly on [email protected] or call 07 466 89 991.

Powertec have access to a number of installers across Australia who specialise in Park WiFi among many types of installations including extending the NBN signal. For a referral to a local expert on mobile and wi-fi solutions in your area, please contact us at Powertec. 07 5577 0500 or [email protected]


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Is Guest Wi-Fi connectivity as Important as Hot Water?

Guest Wi-Fi – Like it or not, this is the age of ‘bring your own device’ (BYOD).

Article written by Mandy Clarke Industry Reporter for Accommodation Management Guide Industry News.

This article appeared in the Accommodation Management Guide and we here at Powertec completely agree.  Society is obsessed with gadgets and when people travel their gadgets come with them. Making connection easy for your guests should be on the top of every list for every hotel, motel or airbnb – large or small operation.

Today’s guests arrive with their own online subscriptions and content, most have a clear idea of what they want and what they are accustomed to. They want to be able to view their regular news or social media updates and access content on one of their favourite apps and catch up channels such as Amazon Prime, Netflix, Hulu, Stan, YouTube, and more.

New content is always going online and more guests will want to access it on their own devices, not to mention business travellers with individual needs. Accommodation providers that enable their guests to connect to the web’s unlimited resources will offer a more varied and personal service.

Spiking demand for connectivity is placing an enormous burden on many hotel wifi networks and pressuring accommodation providers to invest in modern infrastructure. Connected Guest Wi-Fi

Guest reviews on TripAdvisor and the emergence of dedicated wifi-ranking websites have been tracking interest in hotel wifi.

Guest room technology specialist Brendon Granger, the general manager of Technology4Hotels, agreed that we are living in the age of BYOD: “Guest’s arrive at a hotel with a myriad of communication and entertainment devices. We are now living in a society obsessed and reliant on its gadgets. These gadgets keep us both connected and entertained.

“Hotel guests bring devices with them and are watching their own movies and programs in the comfort of their room. Why do they want to use their own devices? Because they have spent time and money loading their ‘life’ onto their devices and they know how they work.”

He told us: “I believe that increasingly, in-room technology is less about what hotels provide (IPTV and pay-per-view movies) and more about accommodating what guests are bringing with them. The key for hotels is to provide them with the power, infrastructure and the bandwidth to achieve this.”

According to Mr Granger, the factors that accommodation providers should consider when catering for BYOD include power, internet connectivity, bandwidth and infrastructure/hardware.

Access the full article HERE.

For more information about how Powertec and our network of trained installers can make like easier for you and your guests contact us on 07 5577 0500 or using the contact form HERE.

 

Australians Embrace Guest Wi-Fi – Survey

Here at Powertec we’ve noticed a huge turnaround in the accommodation industry – where paid guest Wi-Fi was once the norm, free Wi-Fi has taken over and is now considered a cost of doing business.

Tourist Accommodation Australia (TAA) has recently undertaken an industry wide Wi-Fi survey of 3, 4 and 5 star hotels and serviced apartments revealed that 96% properties surveyed offer some level of free Wi-Fi to guests.

Tourism Accommodation Australia represents the interests of hotels, motels and serviced apartment accommodation operators across Australia, including city, regional and remote areas.Guest Wi-Fi

Responses from the survey revealed that:

  • 99 per cent of hotels currently offer Wi-Fi as a service to guests.
  • The majority of hotels (65 per cent) do not charge for some level of free Wi-Fi access.
  • A further 31 per cent offer it free to customers on a conditional basis (such as loyalty program member, upon booking direct, special inclusion)
  • Less than 5 per cent of hotels require all guests to pay for Wi-Fi.

In the past two years, major Australian hotel groups such as Rydges and Meriton have introduced across-the-board free internet access, while other groups have extended free Wi-Fi access to loyalty club members.

Tourism Accommodation Australia CEO, Carol Giuseppi, said that there had been a “revolution” in Australian hotels over the past few years with the number of hotels offering some form of free internet access to guests more than doubling. “Today, guests at most hotels in Australia have access to some level of free Wi-Fi coverage, particularly if they are members of a loyalty scheme or have arranged free access via a corporate or conference account,” said Ms Giuseppi. “In the past few years, hotels have had to upgrade their internet provision dramatically as the demand for connectivity has increased with guests often operating multiple devices and demanding ever-increasing bandwidth.

“Hotels generally accept that a level of internet access should be provided free so that guests can answer emails or update their social media channels, but when guests want to download or stream items requiring massive bandwidth then it is only fair that they should pay for premium bandwidth usage.

“To offset the high cost of internet provision, hotel groups are more likely to provide access for guests who are members of their loyalty club, so we would recommend travellers join the wide range of hotel loyalty clubs that are available. “Providing high-quality, fast, efficient and secure internet service is an important requirement for guests. Australian hotels have answered demands by guests by extending internet access and our industry is now on par with most hotel sectors around the world.”

*TAA received responses from over 300 accommodation providers across Australia to their wi-fi survey, representing 3 to 5 star hotels and serviced apartment operators.