It is always the commitment of a hotel to provide its guests with high quality services. The Four Points by Sheraton in Puchong, Malaysia always strives to enhance total customer satisfaction and one of its projects was to improve the parking ticket verification system.
– Lack of Ethernet ports in the hotel lobby and event floor
– Very short deployment time
– Limited sites for installation (without complicated wiring and renovation work)
Overview – Hotel Wi-Fi Parking Solution
The hotel guests normally need to verify their parking tickets at the reception counter to enjoy free parking before they drive away from the car park. However, the queue time is very long at the counter during peak hours (such as check-in/out time) or whenever there is an event held in the hotel.
Therefore, the hotel appointed a local Altai solutions provider to design and build a total solution to shorten the parking ticket verification time. Since the hotel lobby is lacking Ethernet ports, in order to minimise the wiring and renovation work it was decided to deploy a total wireless solution.
Connecting the main ticket machine at the hotel together with the reception counter and event floor, the Wi-Fi network allows guests to verify their parking tickets anywhere in the lobby or event floor via a handheld verification terminal. The new solution has significantly improved the parking ticket verification procedure.
There are four Altai C1n’s used to interconnect the hotel wi-fi parking ticket verification system. One C1n in AP mode is installed on the top of main ticketing machine at the hotel to connect with another two C1n’s installed at the reception counter and the event floor. Owing to the size of the hotel lobby, an additional C1n is installed in the reception counter as a CPE to extend the WiFi signal to provide full network coverage. As the solution did not require complicated wiring nor renovation work, the installation was completed in only two days.
The main ticketing machine, hotel lobby, reception counter and event floor are now connected with a Altai Super WiFi network. This new wireless solution provides higher flexibility to both hotel guests and staff. Instead of queuing up at the reception counter, hotel guests can verify their parking tickets through any hotel staff via handheld verification terminals and then go direct to the car park. It has significantly enhanced the overall efficiency and improved the service quality of the hotel.